Vertical Analysis & Rollout
Done detailed analysis of the application suite in a single vertical to start with. Top 5 Survival and Mission critical applications are prioritized Worked with existing QA teams to increase the test coverage, by optimizing the existing test cases, removing duplicates and writing new test cases for uncovered areas.
Introduced new frameworks to increase the automation coverage. Trained the team in new technologies and framework. New scripts designed, developed, tested and delivered.
Extended the exercise for other applications within the vertical based on the criticality of the application and published the benefit outcome to Head of Vertical.
Organizational level rollout - Extended the successful framework to other verticals based on priority and transform the automation footprint.


Transformation through Tailored & Innovative Solutions
- Week 1
Discovery
Analyze business requirements and mission-critical goals and identify areas on which ServiceNow implementation can accelerate progress.
- 2-3 Months
Design & Build
Plan roadmaps and promote NOW platform usage to rectify problems and move steadily towards the enterprise’s goals.
- 3-6 Months
Launch & Adoption
Assess the impact of adoption, identify areas of backlog and scope of improvement to ensure seamless transition and effective change implementation.
- Ongoing
Support
Assess ServiceNow maturity level, outline areas of improvement and work on maintaining the performance of the platform